We are committed to ensuring your satisfaction with any merchandise you have ordered from us. However, if you’re unhappy for any reason, here’s what to do.

Exchange Policy

  1. We facilitate all your exchange requests, regardless of the nature of your issue. You can either return the product at the time of delivery or you can call us at 042-35909865 or email us at customercare@shapago.com and we will gladly facilitate your exchange request
  2. All products can be exchanged within 15 days of purchase
  3. Products will only be exchanged if they are in their original condition. This requires that they are unused, not damaged, all stickers and tags intact and packed in their original packing
  4. If there is a change in your order amount due to the exchange, in cases where the exchange order value is below original order value, the balance amount will be provided to you as store credit. In cases where the exchange order value is above original order value, you can choose to pay by card or through cash at the time of delivery
  5. The complete exchange process will take up to 2 days after receiving back products from you
  6. Products bought from Shapago.pk will only be exchanged from Shapago

 

Return Policy

  1. You can either return the product at the time of delivery or you can call us at 042-35909865 or email us at  and we will gladly facilitate your return request
  2. All products can be returned within 15 days of purchase
  3. Products will only be returned if they are in their original condition. This entails that they are unused, not damaged, all stickers and tags intact and packed in their original packing
  4. Once you return your order, you will receive store credit which you can use for shopping with us in the future
  5. Products bought from Shapago.pk will only be returned to Shapago